We are so proud of what we do, and we know you will be too. With a rich, diverse history, which began back in 1979 with our founders, we’ve been making a difference ever since.  Our Fundraising Team are dynamic and creative - and we want you to be part of it

Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice
– built and funded by the community, to serve the community.

The CRM Manager will play a key role as we transition to a new CRM system and increase our use of data whilst providing excellent supporter experience.  You will be responsible for maintaining and optimising the CRM system, overseeing donation processing, training, reporting and data integrity.

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.

The CRM Manager will  develop and maintain a solid understanding of Donorfy, our new CRM, and build product knowledge to become our in-house CRM specialist engaging with various departments to identify gaps, opportunities and implementing solutions.

• Manage the daily functionality of the CRM as the expert, troubleshooting issues and liaising with external suppliers to ensure a high-quality service for users.
• Develop a CRM strategy that aligns with the strategic objectives of the whole organisation.
• Develop CRM data processes which ensure a high standard of data cleanliness and quality, and complies with GDPR.
• Develop and maintain excellent working relationships with all stakeholders, specifically fundraising, finance and communications.

• A minimum of two years relevant experience working with CRMs in a fundraising, sales or a direct marketing environment.
• Demonstrable experience of developing CRM solutions to meet organisational data needs.
• Line management experience.
• Experience of working with external support desks to seek advice and resolution to processing problems and issues. Knowledge of GDPR legislation as it applies to the use of fundraising data.
• Confident, self-starter with the capability and aptitude to learn systems and processes quickly and work autonomously.
• Have an eye for detail and be meticulous in ensuring accuracy of data.

• Experience using advanced Excel functions to analyse and interpret large datasets is desirable.
• Knowledge of Donorfy is desirable but training will be given.
• Experience of working with platforms such as Stripe, Mailchimp, Access Direct Debit, Much Loved, Enthused, is desirable.
• An understanding of fundraising stewardship or customer care principles gained in either a voluntary sector or private sector environment would be an advantage.

• Up to £40,000 per annum
• 37.5 hours per week Monday to Friday
• Office based role – potential to work one day per week from home
• 27 days annual leave (plus bank holidays) rising with service
• Free onsite parking
• Ability to transfer an existing NHS pension (subject to qualifying conditions) or join our company pension scheme with 7% employer contribution.
• Wide range of free training courses, plus personal development opportunities
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

• Respect and follow the Hospice’s values.
• Your internal & external contacts will include all Employees, Volunteers, Trustees and Patrons, plus members of the general public and external organisations/suppliers.
• The post-holder will come into contact with emotional circumstances, through speaking to staff, volunteers and patients and or information. The post holder will frequently be required to change from one activity to another to meet the changing needs of the service
• You will be expected to comply with Health and Safety, Fire and Infection Control regulations and Hospice policies. You will need to complete all mandatory training.
• Safeguarding: Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis