We are so proud of what we do, and we know you will be too. Our shops, whether traditional bricks and mortar or Online are absolutely key to funding the Hospice and enabling it to be the incredible place it is. And you could be part of that.​

With a rich, diverse history, which began back in 1979 with our founders, we’ve been making a difference ever since. ​

Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice ​
– built and funded by the community, to serve the community.​

This is an exciting new role and if you think you have what it takes we want to hear from you. With all the profits going to supporting the work of the Hospice in the community – what could be better! So if you want to be part of that journey, then you’ve come to the right place.

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support. ​

We’re looking for a Shop Manager to lead a team of staff and volunteers in our latest retail venture. All our care is free and The Hospice needs £6 million a year to support our work and you will be generating vital income. ​

You will be part of a team curating a carefully selected range of donated products which delight and are good for the soul and the planet.​

In turn, we’ll be right here to support you and your development!​

This is a unique opportunity to be part of something very special right from the beginning. What’s more, you will be building community relationships and in turn raising vital funds and awareness of the Hospice’s free care and services.​

It’s a physically demanding job however, with the opportunity to make your mark creatively and be part of a vibrant and forward-thinking organisation we believe it is a unique and rewarding role.

Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’​

• • Good level of education – A level or equivalent​
  • Experienced charity/High Street retail manager (minimum 3 years) with demonstrable experience of commercial success and accountability – a track record of increasing and sustaining growth​
  • Inspiring visible leadership skills – ability to motivate others to achieve goals, communicate and deliver objectives. ​
  • Confident line management skills ​
  • Passion for retail with a strong design aesthetic​
  • Ability to lead a team in order to deliver high standards of customer service and presentation​
  • Exceptional communication and interpersonal skills – good listener, empathetic and patient​
  • Confident social media skills to proactively drive footfall and raise awareness​
  • Team player​
  • Strong analytical skills – the ability to analyse KPIs to drive the business forward​
  • Proven track record of achieving sales and profit targets​
  • Proven outstanding operational and organisational skills​
  • Solution-focused – able to work independently and flexibly where required​
  • Ability to interact positively with all non-clinical and clinical staff ​
  • Ability to work at pace in a physically demanding environment​
  • Physical strength to manage the heavy lifting and handling demanded of the role​
  • Numerate with the ability to identify and proactively address unwanted variations, trends and key performance information​
  • Driver with own transport

• • Part Time – 4 days per week; Salary £20,981 p.a.(based on FTE £26,226 )​
  • 6 days trading (Monday to Saturday) on a rota basis​
  • 27 days annual leave plus Bank Holidays (pro rata)​
  • Wide range of free training courses, plus personal development opportunities​​
  • You’ll have the freedom to make decisions within the boundaries of the Job Description and charity policy and procedure​
  • Don’t forget team camaraderie, support and bags of positivity! ​
  • You will have the satisfaction of knowing you are making a real difference in supporting your local community and your local hospice. What is more, you will be helping save the planet too - charity shops have long been at the forefront of sustainability and you will be joining our shop teams of climate champions.​

  So if you want to be part of that journey and have a rewarding career, you’ve come to the right place.​

• Respect and follow the Hospice’s values and policies.​
• Your internal & external contacts will include all employees, volunteers, trustees and patrons, plus members of the general public and external organisations/suppliers. ​
• The post-holder may come into contact with emotional circumstances, through speaking to staff, volunteers and patients and or information. The post holder will frequently be required to change from one activity to another to meet the changing needs of the service​
• You will be expected to comply with Health and Safety, Fire and Infection Control regulations and Hospice policies. You will need to complete all mandatory training.​
• Safeguarding: Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.