Compassionate Communication Skills (Foundation Level) Online
Wednesday 3rd June 2026 9:30 am - 1:00 pm
Tuesday 8th December 2026 9:30 am - 1:00 pm
Online
Who should attend:
Open to all internal and external patient facing staff and volunteers
Do you ever come into contact with others who are going through a difficult time?
Do you wish you knew ‘the right thing’ to say to someone coping with an illness?
Whether your role involves you working with patients, families or bereaved individuals, this course will help consider the importance of empathy within communication and reflect on possible responses and skills when faced with conversations requiring an element of compassion
Course Aims:
To introduce participants to the concept of compassionate communication so this can be applied to practice.
Objectives:
- To identify communication challenges that you face in your role
- To describe and give examples of what helps and hinders effective communication
- To reflect on possible responses/skills
- To pin point personal resilience techniques
NOTE: HCT staff
HCT staff to book their place using this form
Presented by
Manisha Cook
Lecturer Practitioner and Specialist Physiotherapist
Manisha completed her Level 4 Certificate in Teaching and Education in 2021 and currently practises as a Lecturer Practitioner at The Hospice of St Francis and within Universities.
Manisha is passionate about providing holistic, patient-centred care with a special interest in long term conditions and Pulmonary Fibrosis. She is equally committed to education and professional development, sharing her clinical expertise to support and inspire multidisciplinary teams, students, and colleagues working within palliative and end-of-life care.
Claire Nicell
Joint Head of Education and Learning
Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).
Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.
She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!
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