Intermediate Communication Skills Training - Having Sensitive Conversations within the Context of Palliative and End of Life Care
Thursday 16th January 2025 9:30 am - 4:00 pm
Thursday 3rd April 2025 9:30 am - 4:00 pm
Thursday 5th June 2025 9:30 am - 4:00 pm
Thursday 11th September 2025 9:30 am - 4:00 pm
Online
Who should attend:
Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course.
If you are asking the following questions:
How do I tell someone they won’t manage at home or walk again?
What do I say to someone who asks “Am I dying?"
If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios.
Course Aims:
To explore strategies for dealing with complex conversations so these can be applied to practice.
Objectives:
- To identify what scenarios are difficult in practice
- To review communication skills available in your toolkit
- To state some strategies for handling different types of sensitive conversations
- To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)
Presented by
Claire Nicell
Joint Head of Education and Learning
Her palliative care experience has involved working in hospitals, hospices and as a Community Specialist Palliative Care Nurse. More recently her focus and experience has switched to education. Within Hertfordshire she was part of the ABC project delivering palliative and end of life care to care homes throughout the county and then spent 18 months with the palliative care team at Watford General Hospital implementing The Rose Project (to promote dignity and respect at the end of life).
Claire loves working collaboratively with different colleagues across the social and health care sectors and helping individuals apply the principles of palliative care to their setting to promote excellent palliative care for those they care for.
She keeps her hand in clinically by working with her colleagues in the Community Palliative Care team and supporting a support group for patients with Pulmonary Fibrosis to ensure she practices what she teaches!
Dee Cooke
Lecturer Practitioner/ Nurse
Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.
Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.
Dee is passionate about supporting staff to get it right even in stressful situations.
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