AHP Bite Size Learning - Breaking Bad News - Communication Skills to Manage Sensitive Conversations in Rehabilitation

Thursday 24th April 2025
12:00 pm to 1:30 pm
Online

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Communication, Reframing (1)

Who should attend:

This session is suitable for all AHP clinicians in any health care setting. If you have ever found a difficult conversation challenging to navigate, we will help unpick some core verbal and non-verbal skills that can be helpful

We will ensure this session is rehab focused so that these skills are transferable in your working practice.

 

Course Aims:

To learn communication skills to help with managing difficult or sensitive conversations

Objectives:

  • To identify what scenarios are difficult to practice

  • To summarise facilitative skills to use in difficult conversations

  • To state some strategies for handling different types of complex conversations

  • To observe facilitators in role play demonstrating communication skills LIVE!

Presented by

Manisha Cook)

Manisha Cook

Lecturer Practitioner and Specialist Physiotherapist

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire. 

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

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Amy Smissen)

Amy Smissen

Lecturer Practitioner and Community Occupational Therapist

Amy is a qualified Occupational Therapist with 25 years experience working in both clinical and leadership roles. With a passion for the palliative rehab approach to empower patients to self-manage Amy enjoys sharing her knowledge and skills within the team and wider audiences.

Throughout her career she has worked in a range of settings including a community learning disability team, an inpatient neurological rehab unit and a local charity providing support to people living with long-term neurological conditions. 

Amy joined the Hospice of St Francis in 2023 and works 3 days a week in the Community Team, bringing her unique OT perspective to enable community patients to optimise their function and ultimately, their overall quality of life.  Amy has always enjoyed facilitating therapeutic groupwork sessions, running workshops and training sessions both for patients and carers and with fellow clinicians.  These skills lend themselves well to her Lecturer Practitioner role, which she took on in early 2024.

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How do I book?

For enquiries and to book please contact our education team.

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