Who should attend:

All experienced Health and Social Care Professionals who have difficult conversations as part of their everyday role and have had previous communication skills training

Course Content:

This 2 day virtual course will provide delegates with key communication strategies for managing difficult conversations they experience in their role.

Delivered virtually via Zoom.

Small groups (maximum 6/10) delegates practice scenarios with professional actors playing different roles such as the patient or family member.  These scenarios may include:​

• Handling strong emotions
• Difficult conversations with patients and families
• Giving significant news to the patient and or family member
• Introducing sensitive topics such as DNACPR conversations 

Each role play is filmed with delegates providing constructive feedback allowing students to develop their skills in a safe environment.

It is essential delegates attend both days​