Who should attend:

Open to all internal and external patient facing staff and volunteers

Do you ever come into contact with others who are going through a difficult time?
Do you wish you knew ‘the right thing’ to say to someone coping with an illness?

Whether your role involves you working with patients, families or bereaved individuals, this course will help consider the importance of empathy within communication and reflect on possible responses and skills when faced with conversations requiring an element of compassion

Course Aims:

To introduce participants to the concept of compassionate communication so this can be applied to practice.

Objectives:

• To identify communication challenges that you face in your role
• To describe and give examples of what helps and hinders effective communication
• To reflect on possible responses/skills
• To pin point personal resilience techniques