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Intermediate Communication Skills Training
Sunday 10th March 2024
9:30 am to 4:00 pm
Online
Having Sensitive Conversations within the Context of Palliative and End of Life Care
Who should attend:
Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course
If you are asking the following questions:
- How do I respond to angry family members?
- How do I tell someone they won’t manage at home or walk again?
- What do I say to someone who asks “Am I dying?"
If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios
Course Content:
To explore strategies for dealing with complex conversations so these can be applied to practice.
Objectives:
- To identify what scenarios are difficult in practice
- To review communication skills available in your toolkit
- To state some strategies for handling different types of sensitive conversations
- To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)
Presented by
Manisha Cook
Specialist Physiotherapist and Lecturer Practitioner
Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire.
Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.
Dee Cooke
Lecturer Practitioner/ Nurse
Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.
Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.
Dee is passionate about supporting staff to get it right even in stressful situations.
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