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Intermediate Communication Skills Training

Sunday 10th March 2024

9:30 am to 4:00 pm

Online

Having Sensitive Conversations within the Context of Palliative and End of Life Care

Who should attend:

Open to all health and social care staff who have sensitive and complex conversations and have already attended an introductory communication skills course

If you are asking the following questions:

How do I respond to angry family members?
How do I tell someone they won’t manage at home or walk again?
What do I say to someone who asks “Am I dying?"

If so, this workshop is designed to help you identify some strategies and tools to manage these scenarios

Education Programme5732f1152c936b338ac1ff000035bb5b

Click here to book

Please whilst the courses are loaded

I felt like they were like-minded people teaching me how to better manage difficult situations. Felt empowered by it and will be forever be grateful.

Significant Conversations in Practice for AHP’s

Excellent educators, thorough and excellent depth of knowledge.

Absolutely brilliant teaching and enabling a really stimulating discussion. Thank you!

Compassionate Communication

Course Content:

To explore strategies for dealing with complex conversations so these can be applied to practice.

Objectives:

To identify what scenarios are difficult in practice

To review communication skills available in your toolkit

To state some strategies for handling different types of sensitive conversations

To reflect on some communication scenarios in practice (video/ case study/ goldfish bowl)

Presented by

Manisha Cook

Lecturer Practitioner and Specialist Physiotherapist

Manisha has been qualified physiotherapist for over 20 years, she is passionate about respiratory medicine and palliative care.

Manisha has worked as a specialist physiotherapist at The Hospice of St Francis for 9 years and previously has worked in community and acute healthcare settings in London and Hertfordshire.

Manisha has recently completed her level 4 Certificate in Teaching and Education, and is committed to providing a specialist palliative education programme for Allied Health Professionals and the wider multi-disciplinary team.

Dee Cooke

Lecturer Practitioner/ Nurse

Dee started her nursing career in a general hospital on both medicine and gynae wards. Passionate about developing people and empowering them with skills and knowledge to provide excellent care to their patients her lecturer practitioner role is a perfect fit.

Dee has worked in a range of settings including a community team, care home improvement team and clinical skills facilitator team.

Dee joined the team in April 2024 and works clinically alongside delivering end of life care education.

Dee is passionate about supporting staff to get it right even in stressful situations.

How do I book?

For enquiries and to book please contact our education team.

Email: education@stfrancis.org.uk

Tel: 01442 869550

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